Every conversation, one place
One inbox for customer conversations, with your team in control.
Why it matters
Give your team the context and tools to help customers together.
01WhatsApp on one phone, Instagram on another, email in a shared mailbox. Nobody sees the full conversation and messages get lost.
WhatsApp, Instagram, Messenger, Telegram, email, web chat and phone in one shared inbox, with the complete history per customer.
Secure operations
A managed support environment brings conversations and access under your control.
Common risk
Professionally managed
Sensitive customer conversations can be exposed when access is not clearly defined.
Documented role-based permissions limit access to customer conversations.
Shared accounts make it difficult to remove access when employees leave.
Each team member has an individual account with MFA or SSO and documented permissions.
Chatbot providers may leave it unclear how customer data is used.
Self-hosted support tools and EU-hosted or local models keep data flows clear.
Without an audit trail or regular maintenance, access and changes are hard to trace.
We document access, maintain logs, apply updates and monitor your system.
We agree on scope and hosting for each project; ongoing care and consultation are available on request.
02Your team answers opening hours, prices and order status by hand; evenings and weekends stay unanswered.
AI answers routine questions around the clock from your knowledge and hands over to a person with full context when needed.
Data protection
Your customer conversations stay in a controlled environment with documented access and data flows.
Your data is hosted on servers in Germany or the EU.
We provide a data processing agreement (DPA).
Self-hosted open-source tools keep your data on your server without transfers to US providers.
Your data is encrypted in transit and at rest; we make regular backups and test recovery.
Individual accounts use MFA or SSO; role-based permissions are documented.
Export or delete your data at any time, without vendor lock-in.
Self-host on a dedicated server in your preferred region or on your premises.
Set retention rules and handle data exports and deletion for GDPR requests.
Account for WhatsApp consent and privacy notices in your customer communication.
The measures are tailored to each project and its requirements.
03Unclear who is handling what, no response times, no idea what customers ask most.
Assignment, internal notes, service targets and reports show who is on it and where it stalls — on your own server.
Self-hosted in your region or on-premises
Built on established open-source software
Your data stays exportable — no lock-in
One direct contact: David, from planning to operations
See it in action
Bring conversations, context and teammates together in one clear workspace.
WhatsApp, Instagram, email and website chat
Built around your team
Labels, saved replies and contact history across channels give your team context without searching through separate inboxes.
Set up AI replies, routing and team assignments around your workflows, with a clear path to a person when needed.
Connect CRM, ERP and helpdesk systems and automate repetitive steps between them.
Use reporting, service-level targets and customer satisfaction ratings (CSAT) to see where support needs attention.
Support multilingual conversations across your channels, with your team ready to step in.
Keep conversations on your server and establish WhatsApp opt-in, privacy notices and deletion rules for your use case.
Channels
Use the official Business API for conversations and message templates, with customer opt-in.
Bring direct messages from both channels into your team's inbox.
Handle Telegram conversations alongside your other customer messages.
Connect email providers via IMAP/SMTP and work together in shared mailboxes.
Match the chat widget to your brand and collect context with a pre-chat form. Add channels such as SMS via REST API or webhooks.
Handle calls in the inbox with recordings and transcripts, and use an AI voice assistant.
Team inbox
Assign conversations manually or automatically by team or available capacity.
Add private notes and mention colleagues to coordinate without leaving the conversation.
Reuse prepared replies and apply routine actions with one-click macros.
Use labels, priorities and filters to find the conversations that need attention.
Set business hours and SLA targets that reflect how your team works.
Define conditions and the actions to take when a conversation matches them.
AI & self-service
Let AI answer using your help articles, PDFs and website content.
Give agents AI-generated drafts to review and adapt before sending.
Have AI suggest labels, priority and the right team for incoming requests.
Translate conversations as your team supports customers in different languages.
Offer a branded, multilingual help center on your own domain with AI search.
Get suggestions for missing FAQ articles based on customer questions.
What people ask
The things clients usually ask before we start working together - and how I think about them.
No. We start with one channel, typically live in a few weeks, then add more as your team is ready.
Yes. The handoff includes the conversation context, so your team can pick up where the assistant left off.
On your self-hosted system: a dedicated server in your preferred region or infrastructure on your premises. Connected channels may also process data under their own terms.
We plan the official Business API connection around opt-in, privacy notices and deletion rules appropriate to your processes and obligations.
The scope depends on your channels, workflows and integrations. Get in touch for a custom quote.
How we work
No surprises. Just clear conversations, honest scoping, and steady delivery.
We talk about your goals, constraints, and what success looks like. No pitch deck - just clarity.
I propose solutions that balance cost, complexity, and user experience. You decide what to build.
Clean, well-tested code shipped in tight increments. You see progress weekly, not at the end.
Confident deploys, monitoring, and handover.
Updates, maintenance and adjustments as your needs change. You keep one direct contact for support and advice.
The approach
Customers reach you where it suits them: through the official WhatsApp Business API, Instagram DMs, Facebook Messenger, Telegram, email, your website's live chat, or by phone with an AI voice assistant. Your team works from a shared inbox instead of switching between channels.
AI handles suitable routine questions and hands the conversation to a person when needed, with context intact. Routing, team assignments and workflows keep requests moving; your people stay responsible for the conversations that need their judgment.
We start small: get one channel live in a few weeks, learn from your team's experience, then add channels and automation step by step. The system is self-hosted on a dedicated server in your preferred region or on your own premises, so conversations stay on your server.
10+ years of professional full-stack development experience
Expert in modern TypeScript stacks, AI integration, and edge infrastructure
Performance- and UX-driven from the first sketch to the final deploy
I've built real-time, collaboration-heavy platforms like LEG.TJ, Contentoren, and Gruppenplan entirely from the ground up - product design, frontend, backend, and infrastructure.
My approach is product-driven: clarity, reliability, and long-term sustainability. Systems that scale gracefully and stay enjoyable to maintain. Strong in TypeScript, React, Solid, Node/Bun, Convex, and event-driven architectures.
For AI work, I focus on what actually delivers value - not demos.
Let's talk
Reach out with a sketch, a problem, or even just a question. I respond within a day, usually faster.
One direct point of contact for your questions and priorities.
Get advice before decisions and throughout operation.
Transparent documentation and a structured handover help you stay informed.
We maintain your system and apply updates regularly.
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